ABOUT QALATA SWIM
Where can I try on the pieces?
- QALATA SWIM is available at two concept stores in Lima, Peru. I loved the Galeria [Av. Los Conquistadores 527, San Isidro, Mid-day: 11 AM - 8 PM] and the Lima Bonita [Jockey Plaza, first floor, Barrio Jockey, Mid-day: 11 AM - 10 PM].
Each store handles its own stock, so we cannot guarantee that you will find the model you are looking for.
You can shop on our website 24/7 with access to exclusive prices, plus easy returns and exchanges.
- QALATA SWIM is available in two concept stores [multi-brand boutiques] in Lima, Peru: Fascino la Galería [Av. Los Conquistadores 527, San Isidro H: Mon-Sat 11 AM - 8 PM] and Lima Bonita [Jockey Plaza, first floor, Barrio Jockey Mon-Sun 11AM - 10 PM].
Each store manages its own inventory, so we cannot guarantee that the piece you're looking for will be available.
You can shop on our website 24/7, enjoying exclusive prices as well as easy exchanges and returns.
Where are QALATA SWIM products made?
- All of our pieces are carefully crafted in Peru by local artisans using high-quality materials that guarantee durability and comfort.
- All our pieces are carefully crafted in Peru by local artisans using high-quality materials that ensure durability and comfort.
ORDERS
What's my size?
- All QALATA SWIM pieces are available in sizes XS to L. We have a personalized size chart for each product, as well as a general size chart for swimwear and clothing. We recommend consulting them, but if you need more help, don't hesitate to contact us via WhatsApp +51 956389393 or email contact@qalataswim.
- All QALATA SWIM pieces are available in sizes XS to L. We provide a customized size chart within each product, as well as a general size chart for swimwear and another for clothing. We recommend checking them, but if you need further assistance, feel free to contact us via WhatsApp at +51 956389393 or email at contact@qalataswim.
What care should I take with my pieces? / How do I care for my pieces?
- At QALATA SWIM, we use high-quality fabrics designed to last for many seasons. To extend the life of your pieces and maintain their appearance, follow these care tips:
- Hand wash them separately with cold water and mild soap, then rinse well.
- Let them dry horizontally and in the shade.
- Avoid using a washing machine, dryer, dry cleaning, iron/steamer, or bleach.
- Do not wring them out when they are wet.
- Do not expose them to the sun for long periods.
- Keep them away from rough surfaces to avoid damage or snagging the fabric.
- Avoid contact with chlorine, as it can alter the color.
- Avoid direct contact with oils and sunscreens, as they can leave stains.
To keep your bikinis in perfect condition, we recommend rinsing them immediately after use, especially if they contain sand.
- At QALATA SWIM, we use high-quality fabrics designed to last through many seasons. To keep your swimwear looking its best and extend its lifespan, follow these care tips:
- Hand wash separately in cold water with mild soap, then rinse thoroughly.
- Lay flat to dry in the shade.
- Do not machine wash, tumble dry, dry clean, iron/steam, or use bleach.
- Avoid wringing out when wet.
- Do not expose yourself to direct sunlight for extended periods.
- Keep away from rough surfaces to prevent snags or fabric damage.
- Avoid contact with chlorine, as it may cause fading.
- Avoid direct contact with oils and sunscreens, as they can leave stains.
For best results, rinse your bikinis immediately after use—especially if they have sand in them!
How long will it take to receive my order?
- All our orders are processed within 1-2 business days and then shipped. For more information, please visit our shipping page.
- All orders are processed within 1-2 business days and are then shipped. For further shipping information please check our shipping page.
Do you ship internationally?
- Yes! We ship worldwide. We have two central offices in Lima and Barcelona. The estimated international delivery time is 1-2 weeks, depending on the destination. If you have any questions about your shipment, please don't hesitate to contact us via WhatsApp +51 956389393 or email contact@qalataswim.
- Forks! We ship worldwide. We have two hubs, in Lima and Barcelona. The estimated international delivery time is 1–2 weeks, depending on the destination. If you have any questions about your shipment, feel free to contact us via WhatsApp at +51 956389393 or email at contact@qalataswim.
I would like to make an exchange. What are the steps?
- You can make exchanges within the first twenty (20) calendar days after the date of receipt of the product. To make the exchange, the products must be in perfect condition, with no signs of use, with the original labels and packaging, and have the documents with which they were delivered. A photo of the product with multiple views must be sent in order to approve the exchange. More information here .
- You can make exchanges within the first twenty (20) calendar days after receiving the product. To proceed with the exchange, the items must be in perfect condition, unused, with original tags and packaging, and include all accompanying documents. A photo of the product from multiple angles must be sent for approval. More information here .
I need my order urgently, do you ship express? / I need my order as soon as possible. Do you offer express shipping?
- We only offer express shipping within Lima, Peru, where we are based. To request this, please contact us via WhatsApp at +51 956389393.
- We only offer express shipping within Lima, Peru, where our base is located. To request it, contact us via WhatsApp at +51 956389393.
Can I pick up my order somewhere?
- At this time, we do not have a pickup point for orders, so all online purchases are shipped.
- At the moment, we do not have a pickup location for orders, so all purchases made through our website are shipped.
What do I do if I receive a defective or damaged item?
- Our goal at QALATA is to ensure that all products are of the highest quality. However, if you receive a defective or damaged item, please email us at contact@qalataswim.com with your order number and a photo of the defect. Once we receive your request, we will work with you to resolve it with a replacement, in-store credit, or refund. We recommend visiting our Terms and Conditions page.
- At QALATA, our aim is to ensure all items sold are of the highest standard and quality. However in the case of faulty/damaged items please email us at contact@qalataswim.com with your order number and a photo of the fault. Once we receive your request we will work with you to make it right, via a refund, store credit or replacement. We recommend visiting the Terms and Conditions page.
Get in touch
Have questions about your order, or a general inquiry?